Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at complaints which Frontier Airlines did not refund the cost of flights canceled due to the coronavirus outbreak and made it practically not possible for men and women to apply vouchers for various other flights during the pandemic.
In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned the office of his had gotten more than hundred complaints from Colorado and 29 various other states regarding the Denver-based low price carrier since March, over every other company.
People said Frontier refused to issue them your money back when flights were canceled due to the pandemic, which Weiser mentioned violated department regulations that refunds are thanks even when cancellations are thanks to situations beyond airlines’ management. Individuals that received vouchers for use on succeeding flights after voluntarily canceling the travel plans of theirs have been unable to redeem them. Some were rejected through the airline’s site and were unable to extend the 90 day time limit for applying them or even ended up being confined to utilizing the vouchers on just one flight, he wrote. Still individuals that sought assistance with the airline’s customer support line had been recorded on hold for hours and were disconnected regularly, he said.
Weiser claimed that the Department of Transportation was at the best spot to investigate the complaints and said it should issue fines of as much as $2,500 per violation when appropriate.
Persistent problem? DOT warns airlines? again? to issue refunds for canceled flights after getting 25,000 complaints
Businesses can’t be permitted to make use of customers during the time and must be held accountable for unfair and deceptive conduct, he said in a statement.
Frontier said it’s stayed in detailed compliance with division rules as well as regulations concerning flight modifications, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted in faith that is great to take care of our passengers compassionately and fairly, the business said in a statement.
Claims about getting refunds from airlines surged this particular spring. In May, Chao asked airlines to be as flexible and considerate as you possibly can to the needs of passengers which face financial hardship.
In the department’s May atmosphere traveling customer report, probably the most recent available, Frontier had the third-highest fee of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts only complaints from buyers who go through the problems of filing a criticism with the department, not people who simply grumble to an airline.